Return & Refund Policy
At Neighbor Market, we carefully select and pack every order with the hope that it makes your pantry a little more delicious. Because many of the products we sell are food items, we’re not able to accept traditional returns on food once an order has shipped.
That said, we want to make things right if something isn’t quite right with your order.
Damaged or Incorrect Items
If your order arrives damaged, leaking, or contains an incorrect item, please contact us within 5 days of delivery at
hello@neighbormarketphx.com.
Please include:
Your order number
A brief description of the issue
Photos of the item and packaging, if applicable
Depending on the situation, we may offer a replacement, store credit, or refund for the affected item.
For damaged shipments, please keep the original packaging and the item until we’ve had a chance to review the issue. We may need photos to file a claim with the shipping carrier.
Food & Perishable Items
For food-safety reasons, we cannot accept returns of food or other consumable products that have been opened, used, or shipped back to us.
If your order contains temperature-sensitive or perishable products, please bring the package inside and refrigerate or store the items according to the product’s instructions as soon as possible after delivery. We cannot be responsible for products that are damaged by being left outside, delayed after delivery, or improperly stored after receipt.
Non-Food Items
For eligible non-food items, such as merchandise or accessories, we accept returns of unused items in their original condition within 5 days of delivery.
Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.
Once we receive and inspect the returned item, we’ll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method.
Order Issues & Shipping
Please double-check your shipping address before completing your purchase. If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
Once an order has been shipped, we are unable to guarantee changes to the delivery address or cancellation of the order.
If a package appears to be lost or significantly delayed, please contact us and we’ll do our best to help locate it with the shipping carrier.
Gifts
If you’re sending a Neighbor Market order as a gift and there’s a problem with the order, the purchaser should contact us so we can help resolve the issue.
Final Sale Items
Certain items may be designated as final sale. Final sale items cannot be returned or exchanged.
Questions?
We’re a small business, and we genuinely want you to love what you order from Neighbor Market. If something doesn’t feel right, please reach out. We’ll always do our best to find a fair solution.